Pre-sale Service
In line with the concept of "quality as the pioneer, service as the backing", according to the customer's comments and requirements, comprehensive analysis, with the fastest speed to design a complete program, recommend to the customer the most suitable for the actual needs of the product, and let the customer know the performance characteristics of the selected product.
Selling Service
The service team with professional service consciousness will keep in touch with customers to let them know the progress of products. In addition, the company in strict accordance with the relevant provisions of the contract for production, delivery, to ensure that the products in good condition, and within the specified time to the customer to the location.
A.24 hours service online
You can contact us at any time,we will reply you in the first time.
B.Good quality
We always are sincere bearing manufacturer and exporter, quality must be same as the sample
C.Delivery on time
Once you place the order, please don’t worry ,we will delivery the goods on time.
After-sale Service
1. Customer return visit: after the product delivery, keep communication with customers, record the relevant situation, and timely deal with customer feedback and Suggestions. We should solve problems for customers as soon as possible, serve customers with due diligence and satisfy customers to the greatest extent.
2. Customer complaint handling: the customer service staff of the Marketing Department shall record the customer complaint after receiving the customer complaint, and reply within 5 working days.
3. Handling of customer return and replacement: sales staff of the Marketing Department or customer service staff shall timely deal with the information of customer return and replacement upon receipt of the information.
Service Hotline